TQM assignment Essay Example | Topics and Well Written Essays - 1250 words

TQM assignment - Essay Example 2(D) (ii) measuring satisfaction of internal customer. A questionnaire or forming focus groups (employees meet and the are asked question) can be used to evaluate the satisfaction. Typical question is Are you satisfied working for this hotel If not, state the reason and necessary changes 2(D) (iii) Some of the problems that will be encountered when evaluating and analyzing the results are: For the first question (How can we serve you better)Different customers will give different views about the hotel improvement methods. The list of the variables may be too long. For example one customer can talk about improving the time required to serve client, while another may comment about improving quality. The hotel management may be faced by numerous solutions and may not have capacity and capability of fulfilling each client wants. Question 2 Are you satisfied working for this hotel If not, state the reason and necessary changes Many internal customers may give the solution of increasing wages and salary and leave out vital issues like harsh management due to fear of victimization. Question 3 the funnel rules The four funnel rules are Rule 1 'leave the funnel fixed, aim at the target and make no adjustment' Rule2 'at drop k (k=1, 2, 3---, the marble will come to rest at point zk which is measured from target' that is zk is the error at drop k, move funnel to a distance -zk. Rule 3 'set the funnel at each drop right over the spot zk, which is measured from target 'no memory Rule 4 'set the funnel at each drop right over the spot (zk) where it last came ' (Source (Thomas, P. 2008. Tampering effects and diagnosis. Quality publishing.[online]. Available at...Hotels such as Hilton spend millions in advertising so as to attract and retain customers. The internal customers; refers to a set of services directed towards the workers working in the hotel. These include the front office personnel, the management of the hotel, different department and vendors and consultant. The internal customer is usually neglected in the big hotels and this has ripple negative effects on the external customer. Such a question will help the managerial team determine the level of customer satisfaction as well as provide an answer to the improvement question. Question should gear towards, services quality, speed and other aspects. Different customers will give different views about the hotel improvement methods. The list of the variables may be too long. For example one customer can talk about improving the time required to serve client, while another may comment about improving quality. The hotel management may be faced by numerous solutions and may not have capacity and capability of fulfilling each client wants. (This is volition of rule number 4) which stipulates that "train the trainer" is unacceptable as this progresses the error. The error increases as the levels of training increases. Rule number 4 assumes 'no memory'.

How would you use the knowledge of incentives to manage a business Essay

How would you use the knowledge of incentives to manage a business - Essay Example To be effective for business, incentives should clearly link performance to pay and should directly link performance to specific standards and objectives. If a teams objective is customer satisfaction, that should be the measure of performance, rather than volume or duration of service calls, which may bear little relation to whether the customers needs were actually met (Laffont and Marthmort 45). Incentives (rewards and punishments) should relate directly to the nature of performance required at each level of the organization. For example, in order to develop a true team perspective among top executives, the bonus plan for each member of the senior team is based largely on the entire companys success in meeting certain specific financial goals, such as stock price (Campbell 61). In other situations -fund managers in an investment firm, for example -- its more appropriate to base rewards on each persons individual performance. Incentive plans should match measurement periods for rew ards to relevant performance periods; some goals can be assessed after three months, while it might not be practical to evaluate others in less than a year. Some incentive programs recognize that fact by containing both short- and long-term goals. Because performance Incentives can provide bonuses equaling up to 13 percent of a workers base pay, teams are sharply attuned not only to the performance of their own members but to other teams as well. Between each shift there is a brief "hand-off" meeting between the team thats leaving and the one thats coming on (Laffont and Marthmort 51). Some organizations may want to grant direct incentives for worker avoidance of nonwork, anti-work, and semi-work. Tying incentives directly to usage of time is not reward for performance. But in certain cases, particularly where effort distribution issues are involved,

Equity and Trust Essay Example | Topics and Well Written Essays - 1500 words - 3

Equity and Trust - Essay Example Whether the person involved is a trustee or an executor depends on the manner in which the decedent held his/her property. A trustee is an individual or a firm that holds responsibility, authority and position over a property on behalf of or/and for the benefit of another (Free willWriting.com, 2013). In a broader term, a trustee could also refer to a person who sits on the Board of Trustees for a firm that works in the interest of and for the benefit of the general public. Although often set up for charitable reasons, a trust could also be set up for the benefit of individuals. Thus, the key types of trust are a will trust for the testators family and children, a pension trust, and a charitable trust (Free willWriting.com, 2013). The executor on the other hand is the person or the trust company mandated to settle the estate of a testator according to the provisions of the will. This paper advises Trevor and Tony, an executor and a trustee regarding the distribution of Sam’s (the decedent) wealth and the settling of his/her business affairs and debts according to the provisions of the will left. In his will, Sam outlines how his assets are to be distributed to the beneficiaries. First, Sam leaves his 20,000 shares in BT plc to his trustees on trust. He directs the trustees to hold the bulk of these shares for his sister Margaret and the remainder for his four grandchildren in whatever shares the trustees deem appropriate. Second, Sam directs that his bronze statue of a musician to be given to his daughter Fiona, who should keep it safely for her grandchildren. Third, he directs that his trustees distribute  £50,000 amongst the inhabitants of Greater London as the trustees deem appropriate. Finally, he directs that his executors distribute  £300,000 amongst his friends. Further, in case the executors doubt who Sam’s friends were, his wife should help in identifying his

Experience being given a gold award in class for academic excellence Essay

Experience being given a gold award in class for academic excellence - Essay Example It was the day before our last day in school and I was so excited because that was the day when our teacher will announce the three top students in our grade level. I knew I was one of the candidates but I was not sure whether I could make it to the top three. I woke up early that day, not having slept the whole night because of excitement. When I arrived in school, teacher was just about ready to announce the top three students. She started by announcing the bronze medalist. My hands were as cold as ice. I was hoping that my name will be called but I felt sad when the name of the bronze medalist was not mine. She then announced the silver medalist. By that time, I was already as pale as a ghost because of anxiety. Still, I was not the silver medalist. At this point, my last and only hope was that I would be the gold awardee. I prayed fervently as if it was my last prayer. I was already having butterflies in my stomach. Then, the announcement came, â€Å"The gold awardee for this ye ar is †¦Ã¢â‚¬  Yes! I was the gold medalist, the top student in class! I felt I was floating in air. I jumped for joy as if I had ants in my pants. The cheers of my classmates were deafening. My efforts at studying hard every day were not futile. My efforts paid-off. Now, I have an ace up in my sleeve. And as my dad put it, â€Å"Now son, you have another feather in your cap!† The following day was the awarding ceremony. My face was as bright as the sun this time.

Early and late industrialization Essay Example | Topics and Well Written Essays - 2000 words

Early and late industrialization - Essay Example These late industrialized nations assumed the role of learner ‘instead of the inventor & innovator’ as their economic and industrial development resulted through â€Å"borrowing and improving technologies which has already [been] developed by experiencing firm in more advanced nations† (Do the theories of ‘late industrialization’ explain national differences in the institutional and organisational characteristic of contemporary business? How do these ideas help to explain variations in economic performance?). However, one can notice that the economic growth of the late industrialist nations have been more rapid as they heavily depended on the successful models of institutional and organizational foundations tested by their forerunners. It was the American economist Abramowitz who coined the terms ‘forging ahead’, and ‘catching up’ to refer to the industrial and economic progress achieved by early and late industrial nations. Even though Britain forged ahead in the late 19th century with the new industrial revolution, USA, Germany and Japan caught up and even surpassed Great Britain’s achievements in many respects. According to Shin (1996), â€Å"the existence of forerunners has both complementary and competitive aspects to late comers’ development†: the late comers can benefit heavily from the successful models of the forerunners, but â€Å"they have to develop facing formidable competition from existing forerunners† (p. 2). The author is of the opinion that there have been only two instances of forging ahead in the modern industrial history-one by Britain in the late eighteenth century and the other by USA during the first half of the 20th century; he believes that the process of ‘catching up had a much greater impact than forging ahead’ in the growth of the world economy (Shin, 1996, p. 2). There is a close link between the nature of corporate governance and the industrial or economic development of a nation.

Poverty in America Essay Example for Free

Poverty in America Essay Poverty is a disturbing but significant global concern. Just as it is for millions of other people all over the globe, poverty is occurring in America. Over the past decades, income disparity is ascending, in addition to the number of communities that failed to keep up with the national economic standard. Although poverty is present everywhere, it is more serious in developing countries, wherein one in every five person lives on not more than $1 for each day, which is the threshold being applied by the World Bank to classify poverty. The unrelenting problem of poverty is a multifaceted one that embraces individuals and communities who, without their fault, find themselves powerless to manage in this information-intensive and constantly developing world. For the majority Americans, poverty implies destitution, or the lack of ability to provide the family with reasonable shelter, clothing, and nutritious food. Despite the fact that material destitution does exist in America, it is relatively confined in severity and scope. To be aware of poverty in America, it is necessary to observe several statistics, as well as to observe the actual living conditions of the persons that are considered poor by the government. Overview of Poverty in America A large numbers of the country’s population live at or below the threshold of poverty, which means payment of bills every month and financing for the essentials, consisting of shelter, clothing, and food, not counting access to health care and a number of simple comforts is a constant struggle. According to estimates in 2003, roughly 25 percent of counties in the United States had low rates of workforce participation, soaring rates of unemployment, high reliance on government transfer expenditures, and incomes that is lower than one-half of the national average or less for each person. The Census Bureau classifies poverty as a family of three earning not more than $14,680, and not more than $9,393 for a worker without any dependent (Blanco, 2004). According to the 2003 statistics of the Census Bureau, almost 36 million Americans lived in poverty, which is 1.3 million more in 2002. Since 2000, the country has experienced an increase of 4.4 million people who lives in poverty (Blanco, 2004). According to a survey, the present American families are experiencing worse living conditions than they have in the previous years, as 10 percent of all families or approximately 7.6 million families in 2003 lived in poverty, which is an enormous ascend from the previous years (Blanco, 2004). In 2005, the registration of the United States Census Bureau of poor individuals in the country totaled to approximately 37 million poor Americans (Rector Johnson, 2004). Therefore, there is one in every eight Americans that is struggling with inconceivable poverty. These millions of Americans are asserted to be deficient of the necessary clothing, shelter, and enough money for the food, as well as being forced to live in unpleasant conditions (Rector Johnson, 2004). Common Factors of Poverty In the concluding half of the 20th century, the three factors that are generally offered to explain movements of poverty in the United States are changes in family structure, economic inequality, and income growth. If the average per-capita incomes are increased, such as increasing wages and employment, then it is expected that poverty will generally decline. Nevertheless, economic inequality can take the edge off the overall constructive impact of income growth if lower-income workforce and unemployed citizens do not benefit from the fruits of such development. On the other hand, changes in the family structure, primarily the ever-increasing number of families headed by female may be linked with higher rates of poverty for the reason that such families are more expected to be poor and are more economically vulnerable. I. Economic Equality Certainly, the country has made several enhancements over the intervening decades in terms of the overall minimum living standard as measured through material conditions. Yet the living conditions of the poor individuals are severely different from that of families and individuals who take advantage of various degree of economic security as measured through income levels that provide unstressed and comfortable situations. The escalation in the number of poor individuals and families in the country ought to provide the government various apprehension, but even more upsetting is the increasing difference between the underprivileged and wealthy in America. In the previous decades, compensation for more affluent Americans has considerably ascended, stimulated by increase in stock options, bonuses, salaries and other rewards. However, the compensation provided for millions of lower-wage workforces dropped off; and in fact, a number of them have even lost their jobs (Blanco, 2004). Therefore, this factor has prevented the advantages of economic growth from being equally drawn out. Moreover, in 2005, non-Hispanic white men, not less than 25 years of age, holding only high-school qualification have $35,679 median income; whereas women within the same age group, need a degree in college in order to obtain a comparable median income (Spriggs, 2007). The outcome is that the households headed by female are harmed by the major earnings gap, which has a poverty rate of 31.1 percent in contrast to their male-headed household counterparts, which only had a 13.4 percent poverty rate (Spriggs, 2007). In 2005, poverty for women is excessively elevated than men, which is14.1 percent in contrast to 11.1 (Spriggs, 2007). The disparity reflects unrelenting gaps in earnings between male and female workers. At the same time, since 1959 the median income of white males with a family of five has been higher than the poverty line, but for women with a family of three, it was only in 1990 that their median income broke beyond the poverty line (Spriggs, 2007). Further, notwithstanding the progressive structure of benefit procedure in Social Security benefits, the constant gap is best reflected in disparities in poverty among the elderly, where the lifetime earnings of women suggest they have lower assets than men. II. Family Structure Higher rates of poverty among women have generally been contributed to the changes in family structure. The percentage of families headed by single female with children rapidly rose over the previous decades of the 20th century, which reached 26.5 percent in 1995 from only 11.5 percent of all families with children in 1970; with higher rates for Hispanics and blacks. At the start of year 2003, roughly 26.1 percent of the entire families with children in the country were headed by single woman. A number of such families do not obtain any or adequate child support from the absent fathers of the children. It is suggested in one study that if fathers married the destitute mothers of their children, approximately three-quarters of the single-parents would instantly be elevated outside poverty status (Rector Johnson, 2004). Obviously, two parents in a household generally earn more than single-parent. The burden of receiving enough income to raise dependent children outside poverty additionally confronts women who are the single head of the family, as well as getting and paying for child care concurrently with their work and management of the household without help. Since this hazard confronted by women of serving non-working dependents as well as their efforts in looking after their elderly parents is not distributed by society, women who head such families are expected to obtain lower levels of education, therefore, resulting to their lower earnings. Aside from the fact that women are more expected to earn significantly less than men with similar qualifications, mothers have a tendency to accumulate less experience than other workers. III. Income Growth Poverty is associated with the lack of sufficient income, so the core problem therefore is the compensation for the workers. Among the poor, only 11.4 percent or 2.9 million jobs around the clock is available for the whole year (Spriggs, 2007). This sector of the population is further directly impaired by minimum-wage laws that have hindered costs of living. This setback is particularly severe for poverty stricken American-Hispanics and American-Asians, where 18 percent of them worked year-round for full time (Spriggs, 2007). There are several reasons why numerous people lack the income to overcome poverty. For instance, people do not work or if they work, they do not earn sufficient amount of money. Whether in good or bad economic times, the ordinary poor family with children exerts only 800 hours of work throughout a year or 16 hours of work for each week (Rector Johnson, 2004). Evidently, almost 75 percent of poor children would be lifted outside certified poverty status if work is provided in every family, that would increase the work hours to 2,000 for every year or comparable to 40 hours for each week all through the year (Rector Johnson, 2004). In 2005, approximately 61 percent underprivileged families have no less than one worker; and of twice-poor families, 71 percent have no less than one worker. In view of the 1990s record job creation, the number of poor but working people declined to 8.5 million in 2000 from 10.1 million in 1993. In short, America is capable of dealing with poverty. But there have been vast stubborn concerns that have lodged the face of poverty. Mounting disparity in the labor market has increased the share of the working age poor citizens, and the unsympathetic federal minimum-wage laws that have amplified the numbers of poor people working year-round for full-time. In a country with a per capita Gross Domestic Product is exceeding the poverty line for a family of four, it is atrocious that there are still more than 12 million poverty stricken American children, and nearly 3 million people work around the clock, for one whole year who are still finding it hard to make ends meet. Facts Concerning the American Poor Sector Based on the American’s accepted definition of poverty, only a small number of the 37 million individuals fit the poor description, contrary to what the Census Bureau classified. Despite the fact that real material destitution undoubtedly does take place, it is limited in severity and scope. A number of America’s underprivileged lives in material conditions that would be considered as well-off or comfortable some generations ago. The following are information obtained from different government reports regarding people classified as poor by the Census Bureau: 1. Roughly 46 percent of the entire poor households actually own their individual houses (Rector Johnson, 2004). The typical house owned by persons identified as poor by the Census Bureau is a three-bedroom house with a garage, one-and-a-half baths, with at least a patio or porch. 2. About 76 percent of underprivileged families have air conditioning in their houses (Rector Johnson, 2004). By comparison, merely 36 percent of the entire population of the United States benefited from air conditioning 3 decades ago. 3. Only 6 percent of the underprivileged families are considered overcrowded, and not less than two-thirds of them have extra two rooms for every person (Rector Johnson, 2004). 4. The typical poor American has more living space than the average individual living in Athens, Vienna, London, Paris, and other cities all over Europe (Rector Johnson, 2004). 5. Practically three-quarters of poor families own an automobile, while 30 percent own at least two automobiles (Rector Johnson, 2004). 6. Approximately 97 percent of poor households own at least one colored television, while half of the said percentage has at least two colored televisions (Rector Johnson, 2004). 7. Roughly 78 percent own DVD or VCR players, while 62 percent have satellite or cable television reception (Rector Johnson, 2004). 8. Around 73 percent of the poor households have microwave ovens, one-third owns an automatic dishwasher, and over half own a stereo system (Rector Johnson, 2004). Further, as a group, America’s poor are far from being constantly malnourished. In fact poor children have usual protein intakes of 100 percent beyond the medically suggested levels and consume more meat than children of higher-income do (Rector Johnson, 2004). Nevertheless, despite the fact that in general the poor are well-nourished, there are still several poor families who experience short-term distress due to food deficiencies. According to the United States Department of Agriculture, although most of the time the hunger is temporary, still 2.6 percent of poor children and 13 percent of poor families experience food shortage sometime during the year (Rector Johnson, 2004). Approximately 89 percent of the poor account sufficient food to eat to their families, at the same time only 2 percent says they often do not have adequate food to eat (Rector Johnson, 2004). Conclusion / Recommendations Following the United States government classification of poverty, the typical poor American people have a living standard far superior as compared to what the public envisions. Nevertheless, the typical poor person’s living conditions should not be taken to suggest that every poor American lives devoid of hardship. Millions of Americans are still continually struggling to hang on, making tough choices between housing, hunger and health care for their families. Economic inequality, income growth, and changes in family structure without doubt affected poverty trends over the latter half of the 20th century. Poverty in America can be readily reduced, if parents are provided with sufficient hours of work and if fathers are at all times present with their families. Although marriage and work are unyielding ladders away from poverty, the country’s welfare system uncooperatively continues to be unsympathetic to both. Foremost programs such as Medicaid, public housing, and food stamps keep on reprimanding marriage and rewarding idleness. Therefore, if welfare could be turned around to uphold marriage and work, the remaining number of poor family would quickly decrease. Further, as a matter of course, the United States has employed over the years job creation and economic growth to trim down poverty, but at present situation the courses are consequential only to the extent that inequality on wages is reduced. Poor people are generally not victims of themselves, but of appalling economic policies along with obstructions to opportunity. Since work generates income, it is important therefore that the government must provide a great increase in available working hours in different labor sectors for the poor. Along with the work opportunities, it is also important to eliminate economic inequalities based on gender, age, economic status, and many others in order to provide higher wages and higher incomes to the underprivileged sectors of the country. America is a nation with one of the most productive and strongest economies in the world. As such, the country must exert a continuing effort to fully utilize the abundance and therefore eliminate the country ’s alarming poverty rate.

Social Worker Self Reflection Paper Social Work Essay

Social Worker Self Reflection Paper Social Work Essay As a qualified social worker, we need to hold the belief that people can change, especially when we work with the clients who have committed to some kinds of deviant behaviors. As a student who has received professional social work training for more than four years, I think most of the clients have the ability to alter to a better condition for themselves. However, I am not sure when it comes to pathological gamblers. Effected by my past experience, it is hard for me to trust a person who addicts to gambling. How I will react if there is one day I have to face to a client who is a pathological gambler? I am quite uncertain about that. Who is pathological gambler? The DSM-III (the third edition of the codebook of mental disorders) includes PG for the first time as an impulsive disorder (à lvarez-Moya; Jimà ©nez-Murcia; Neus Aymamà ­; Gà ³mez-Peà ±a, 2010).The original definition if pathological gambling stated the person is chronically and progressively unable to resist impulses to gamble (as cited by Ciarrocchi from American Psychiatric Association, 1980). According to this definition, pathological gambler (PG) refers to the people who has involved in gambling for a long time. Besides, their gambling behavior has become more and more severe but they refuse to quit gambling. Blaszczynski and Nower (2002) proposed the Pathways model as an etiological framework for understanding PG (as cited by Ledgerwood and Petry, 2010). According to this model, three subtypes of pathological gamblers exist: behaviorally conditioned, emotionally vulnerable, and antisocial impulsive. The reasons behind pathological gambling are various. Take behaviorally conditioned one as an example. People engage into gambling because of long period expose to gambling games. If most of friends or relatives addict into gambling, it is more likely for that person to participate in the same games, because his or her behavior is triggered and then maintained by the surroundings. Besides, grief emotion or suffering great loss may also lead to problematic gambling. Many PGs participate in gambling games in order to escape from sad mood or release stress. Moreover, somebody tries to pursue excited feelings by engaged in big wins and chasing loses games. As a result, PGs tend to lose more than before. We can often hear that one gambler lost all of his or her money, estates as well as families. Besides, problematic gambling also contributes to other social problem, such as domestic violence, robbery, theft, suicide and so on. Pathological gambling attracts broad attention in the recent years. Social worker may encounter with PG in many circumstances, no matter in doing case work, group work or community work. For instance, when a battered woman comes for seeking help, we need to elicit the reason behind her husbands abuse behavior. In some domestic violence cases, the abuser has problem gambling behavior. Solving the problematic behavior then becomes the workers initial task. We may not cope with PG directly since referring to another professional clinical social worker is needed for the clients with severe problems. However, it is inevitable for us to face with such kind of clients. Why PGs? I never doubt whether a person is able to change. I believe a drug abuser can quit drugs if he or she realizes the harm that drugs done to his or her body. I believe a man can stop violence to his family members when he learns to know how to manage his temper after cognitive behavior treatment or any other therapies. I believe a juvenile delinquency can clean up his or her act and begin his or her new life after receiving punishment by law and guiding by youth social worker. However, it is still hard for me to believe a PG can give up gambling forever. Unlike other types of addicts, there is no substance that stimulates gamblers emotion or feeling. From my point of view, all the problematic gambling behaviors are triggered by instinct, which cannot be changed by outer power. When I am preparing this term paper, I do self-introspection by myself. Indeed, similar to other social workers who encounter with counter transference, I am affected by my own experience. My aunt plays the lead in my story. My father had a big brother who died from a traffic accident in 1994. He left a large amount of heritage for my aunt as well as his two daughters. My aunt, a middle-aged housewife, starts her gambling life after the death of my uncle. At first, all of my family members including my grandparents thought she participated in gambling games just because she wanted to escape from the sadness. Besides, there is an old saying in Chinese little gambling can be entertainment. The whole family believed she just gambled for fun. As a result, nobody tried to impede her gambling action until one day she came to my home to borrow money from my father. She said she planned to open a grocery shop so that she could afford the life expenses for her as well as my two cousins. We were happy to see she could recover from sorrow and started new life again so my father and other uncles tried their best to support her. The grocery shop opened eventually; however, it was t he beginning of the nightmare. She rarely stayed in her shop and we heard the rumors about her from our relatives. They saw my aunt appear in the most famous local casino and lose numerous of money. When we confirmed with her, she denied. However, finally she lost her shop and was in heavy debt which was estimated about two million. Faced with accusing from family members, she came to my grandparents home, asked for forgive and swore she would never gamble any more. To our disappointed, she violated her vow over and over again. Every time after we know she engages in gambling game again, she will conduct her drama once by showing us how much determination she has made for quit gambling behavior. To our disappointed, her promise is provide nothing eventually. She still visits casino frequently until now, despite that she has really burdened a lot of debts. I know she has ever tried to get rid of gambling behavior, but all the trials are failed in the end. My two cousins, who should have been enjoying their marriage life, have to work harder to pay back the debt for their mother. My grandparent, who should have been enjoying their retired life, is troubled by my aunts gambling behavior and finally my grandpa died with regret. It may unfair for my aunt if I contribute the entire fault to her; nonetheless, she is the initiator of the evil. As a consequence, I lost the confidence on the gambler. By witnessing how my aunt indulges into gambling activities time and time again, I do not attach any extravagant hope to problematic gamblers. My aunt tried to make use of every possible means to get money and found every possible excuse to cover what she has done. I cannot believe one person can be so bad! In the first second, she swears she will never gamble again; the next second, she shows up on casino. When I called my grandma last week, she told me that my aunt participate in gambling again. Being a potential social worker, I may have to face all kinds of clients in the future. If I have to handle with a PG some day, I will out of my wit for sure. Because in my opinion, it is impossible for a PG to stop gambling, I cannot get start my work at all. Referring to another social worker should be a good idea, but I am afraid my stereotype towards PGs will still affect my professional practice unavoidably. In fact, after finished my presentation, I know what my problem is. If one day I show uncertain and suspect to my client who is PG, it means counter transference happens on me. The more contemporary view of counter transference is that the professionals reactions, real and unreal, to a client can occur irrespective of origin and can be based on their own past or present experience or client characteristics (James, 2008).Fortunately, I know how to introspect my feeling though my presentation. By self-reflection, I am aware that I lose the confidence on PGs because of my unsolved problems. I am the youngest one in the whole family. My grandparent and parent are always trying to protect me from the possibilities that may do harm to me. Although they tried their best to present me with a harmony picture of the family, I know more and more things when I grow up. I want to share the burden with my parent but I am too young to do anything. My helplessness makes me feel that I am not eligibl e to work with problematic gamblers. Actually, I lose the confidence on myself not on the PGs. What to do next? Just as Hepworth et al.(2010) mention in their book: introspection and self-assessment, as well as the ability to maintain appropriate boundaries and distance, will assess you to achieve or regain a realistic perspective on your relationships with clients. I cannot wait until one day counter transference really occurs then do I take introspection. Hence, I plan to take the following methods to cope with my problems: Trying to understand the reasons for PGs should be the first step. In fact, before I get start to write this paper, I already changed some of my perception about PGs because of literature review. After reading many dissertations and books, I begin to know the reason behind such behavior are complicated and various. People get addicted into gambling are not just for fun. Some of them want to escape from cruel reality by gambling games. Once engaged into gambling games, they can forget the troubles for a while. Apart from that, other gamblers may find gambling can be an effective stress reliever. They can release their anger, their workload, their family burden as well as other emotion that cannot erupt when they are at gambling desk. Secondly, I have to get start to solve my unsolved problem. I am not a little innocent girl any longer. It is necessary and possible for me to discuss my aunts gambling problem with my family members. Although I am not sure if I can help her or not and there is little clinical social service for PGs in mainland China, I still want to try. At least, I need to solve my own problem first and to make sure it will not have influence on my professional practice in the future. Knowing my aunts problems from all of the dimensions may help me to understand more about her. On the other hand, I hope I can share what I have learned from class with my family members so that they will know how to cope with my aunt in a better way. Thirdly, I will pay more attention to the part about how to deal with addicts while in the MSW program. Since I know my irrational emotion is mainly caused by my unhappy experience, I should equip myself to be qualified social worker so that one day I may be able to assess the PG to get rid of problematic gambling. I need to do continuously self assessment before I go into fieldwork. Only by realizing my disadvantage can I know where I should improve. Last but not least, I will discuss with my classmates when I feel uncomfortable with the relative cases. I can learn from other peoples views and may know how to change my stereotype. Furthermore, I may consult supervisor when it is necessary. I believe as a experienced social worker, my supervisor will give me some applicable suggestions and guide me to cope with the problem properly.